Customize feedback templates

Tailor your reference requests with flexible and customizable templates.

RefVault allows you to create customized feedback templates that can be adapted to different customer personas and use cases. Whether you need detailed technical feedback or high-level functional insights, our flexible template options empower you to collect the precise information you need to win more deals.

BENEFITS

Why customizing feedback templates matters?

Tailor each feedback request to fit your specific needs, gather detailed insights, and strengthen customer references.

Targeted feedback

Customize templates based on product, service, or customer persona, ensuring you receive relevant insights.

Increased flexibility

Include multiple question types like videos, NPS scores, or free text responses to capture richer customer stories.

Enhanced credibility

Use detailed, tailored feedback to create stronger references that align with what prospects need to see.

Get Started

Create tailored feedback requests

RefVault enables you to build reference templates with different question types—videos, free text, multiple choice, or NPS score. Tailor each template to gather either functional or technical feedback, making it easy to target specific aspects of your product or service.

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Use cases

Get the right feedback for every scenario

Customizing feedback templates allows you to gather more meaningful, targeted insights. Here are two scenarios where this feature shines:

For product teams

Easily gather technical feedback from customers by using a template designed specifically for their experience with your product’s features and functionality.

For sales teams

Collect high-level functional feedback that highlights how customers are benefiting from your solution, providing relevant insights for prospects.

Ready to gather tailored feedback that boosts your sales process?

Book a demo to see how RefVault can help you create flexible, powerful reference templates.