A frequent ask from reference providers in B2B SaaS surrounds the issue of security and encryption. Vendor onboarding can be a tedious process - and your prospects' security team likely needs to know if and how your product fares in key compliance areas like GDPR and SOC2.
This helps prospects understand how responsive the company is to improving usability.
This gives insight into the initial learning curve and usability.
This addresses how well the company communicates upcoming developments and features.
This question helps prospects understand the motivations behind the decision, offering relatable insights if their challenges align with those of the referee.
Helps pinpoint any aspects of the user interface that may need improvement.
Your users likely come from various industries and backgrounds. RefVault automatically shares the LinkedIn profile of the professionals (where available).
Understanding the quality of the training materials can help new users anticipate the learning curve.
This gives insight into how fast the product starts delivering tangible benefits.
Customer support responsiveness is key for troubleshooting and maintaining user satisfaction.
This question sheds light on potential difficulties and how they were resolved, helping prospects set realistic expectations.
This question provides concrete examples of how the product integrates into workflows, helping prospects visualize its potential impact.
Identifies whether the product is keeping up with trends and solving emerging pain points.
This focuses on cost reduction, a key selling point for many B2B products.
Integration ease is a big concern for B2B SaaS companies. This question targets that aspect.
Understanding which features provide the most value can help prospects identify whether the product aligns with their needs.
This question addresses potential roadblocks and the support provided to overcome them.
A vital concern for enterprise clients, this question looks into the due diligence process.
Understanding the length of time the users have interacted with the product provides insight into the depth of their experience. Long-term users share the full scope of benefits, while newer users offer fresh perspectives.
Helps prospects understand the pace of innovation.
This focuses on the product's scalability and flexibility as the business evolves.
Prospects can get a sense of the product’s compatibility with other essential tools.
Knowing the role of each referee helps determine if the reference is comparable to a prospect's business needs. Knowing the background of the refer helps persons in similar positions relate to the feedback.
This question helps assess the ease of implementation and the support offered to new users.
A key question for assessing responsiveness and readiness for security incidents.
This question focuses on quantifiable outcomes, offering more concrete evidence of the product’s value.
Helps assess whether the product is competitively priced and delivers better value than competitors.
APIs are crucial for flexibility, and this question ensures the product can accommodate custom needs.
Understanding how smoothly new features can be added helps gauge whether the product can grow with the company.
It’s important to know potential pain points as companies scale their operations.
This question addresses long-term value versus short-term gains.
This question indicates overall satisfaction and also explores industry-specific suitability.
This focuses on the amount of training required, helping prospects understand the commitment needed.
This question addresses security compliance, a critical factor for B2B SaaS.
This assesses how well the product handles growing demands.
This assesses how closely the product team listens to its user base and adapts.
This question explores how well the product protects sensitive information.
