A frequent ask from reference providers in B2B SaaS surrounds the issue of security and encryption. Vendor onboarding can be a tedious process - and your prospects' security team likely needs to know if and how your product fares in key compliance areas like GDPR and SOC2.
This question sheds light on potential difficulties and how they were resolved, helping prospects set realistic expectations.
Understanding the length of time the users have interacted with the product provides insight into the depth of their experience. Long-term users share the full scope of benefits, while newer users offer fresh perspectives.
This focuses on the amount of training required, helping prospects understand the commitment needed.
APIs are crucial for flexibility, and this question ensures the product can accommodate custom needs.
Understanding how smoothly new features can be added helps gauge whether the product can grow with the company.
It’s important to know potential pain points as companies scale their operations.
This question helps prospects understand the motivations behind the decision, offering relatable insights if their challenges align with those of the referee.
Understanding which features provide the most value can help prospects identify whether the product aligns with their needs.
This question helps assess the ease of implementation and the support offered to new users.
This assesses how well the product handles growing demands.
Integration ease is a big concern for B2B SaaS companies. This question targets that aspect.
This assesses how closely the product team listens to its user base and adapts.
Prospects can get a sense of the product’s compatibility with other essential tools.
This gives insight into how fast the product starts delivering tangible benefits.
Your users likely come from various industries and backgrounds. RefVault automatically shares the LinkedIn profile of the professionals (where available).
This helps prospects understand how responsive the company is to improving usability.
Identifies whether the product is keeping up with trends and solving emerging pain points.
This addresses how well the company communicates upcoming developments and features.
A vital concern for enterprise clients, this question looks into the due diligence process.
This question addresses security compliance, a critical factor for B2B SaaS.
A key question for assessing responsiveness and readiness for security incidents.
This question provides concrete examples of how the product integrates into workflows, helping prospects visualize its potential impact.
This question indicates overall satisfaction and also explores industry-specific suitability.
This question addresses long-term value versus short-term gains.
This question addresses potential roadblocks and the support provided to overcome them.
Helps assess whether the product is competitively priced and delivers better value than competitors.
This gives insight into the initial learning curve and usability.
This focuses on the product's scalability and flexibility as the business evolves.
Helps prospects understand the pace of innovation.
This question focuses on quantifiable outcomes, offering more concrete evidence of the product’s value.
This focuses on cost reduction, a key selling point for many B2B products.
This question explores how well the product protects sensitive information.
Helps pinpoint any aspects of the user interface that may need improvement.
Understanding the quality of the training materials can help new users anticipate the learning curve.
Customer support responsiveness is key for troubleshooting and maintaining user satisfaction.
Knowing the role of each referee helps determine if the reference is comparable to a prospect's business needs. Knowing the background of the refer helps persons in similar positions relate to the feedback.
